Refund policy

Thank you for shopping with us! We take great pride in our candles and are confident that you will love them. Here’s our policy to ensure you’re satisfied with your purchase:

1. Damaged Goods: If your candle arrives broken or damaged, please email us at burningintentionscandles@gmail.com within 7 days of receiving your order. Include a clear picture of the damaged candle and the packaging. Once we receive the necessary information, we will promptly send you a replacement candle or issue a full refund.

2. Satisfaction Guarantee: We want you to be completely happy with your purchase. If for any reason you are not satisfied with your candle, let us know within 7 days of receiving your order. We will be happy to provide a full refund upon receipt of the returned item.

3. How to Return: To return an item, please contact us at burningintentionscandles@gmail.com for instructions. The candle must be returned in its original condition and packaging. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

4. Contact Us: If you have any questions or need assistance, please reach out to our customer service team at burningintentionscandles@gmail.com. We are here to help!

Thank you for choosing us. We appreciate your business and look forward to serving you again!